DELIVERY OF YOUR ORDER
Delivery Costs: The costs of delivery will be as displayed to you on our Site.
Delivery Date: This information will be displayed to you on our Site.
if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase. In relation to customs issues, please also note the following:
that when ordering products that require delivery from overseas, you may be subject to import duties and/or taxes, which may be imposed once the package reaches the specified destination;
that any additional charges for customs clearance must be borne directly by you and we have no control over these charges;
customs policies vary between countries, so you should contact your local customs office for further information (in relation to customs processes and applicable charges); and
you should be aware that deliveries from overseas may be subject to opening and inspection by customs officials in the destination country.
Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
Non-returnable Products. You do not have a right to
return, replace or exchange products in respect of:
products that are classified as hazardous materials or use flammable liquids or gases;
products that have been used or damaged by you or are not in the same condition as you received them;
any consumable product which has been used or installed;
products with tampered or missing serial numbers; or
products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
(a) products which are not suitable for return due to hygienic reasons if unsealed by you after delivery, or which are, after delivery, mixed with other items.
Return, Replacement & Exchange (Reason)
You have received a wrong product;
You have received a product that is not as described on the Site; or
You have received a damaged product
Return, Replacement & Exchange (Possibility)
For refurbished products, you must return the product within seven (7) days of receipt of shipment.
Only in certain conditions as specified in our Returns Policy.
You have a right to return a product within seven (7) days of receipt of shipment
For refurbished products, you must return the product within seven (7) days of receipt of shipment
Product is unused, in original unbroken packaging and includes all tags
For electronics, open products will be accepted if different from description or picture displayed
Returns are subject to category specific terms and conditions to be found in our Returns Policy
Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email, social media or live chat on the Site, or by calling our call centre on 00966501789820 (KSA).
Subject to clause 4.2, for delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
if the products are faulty or not as described on our Site; or
if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under
Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
if you paid by cash on delivery, we will issue a refund to your wallet; or
if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
if you have cancelled your order before shipping, an automated refund will be provided back to you.